Case Administration

The AAA provides world-class third-party case management that offers clients a variety of value-added services to ensure efficient and effective administration of arbitration and mediation cases. The dispute resolution process begins with the initial filing of a case, selecting the appropriate arbitrator or mediator, and proceeds on to the hearing, making a decision, and closing of a case.

In addition to skilled case managers assigned to assist with the procedural elements of a case, the AAA provides a variety of enhanced case administration services.

AAA Arbitration Roadmap helps guide clients from the case filing stage forward, advising them about the options available and how best to manage the arbitration process to save on cost and time.

AAA Enhanced Neutral Selection Process for Large Complex Cases (LCC) allows for a more customized approach to choosing a neutral for a case. Parties in LCCs get access to five tools that provide enhanced screening options based on client-selected criteria.

Case Management Teams improve on AAA's winning customer service. A team approach to case management, where a case manager serves as the primary point person but the ultimate responsibility for a case rests with an entire team, gives clients confidence that cases are covered at every level at all times.

Solutions Manager ^SM is a supplemental resource to case managers and the teams, serving to guide parties through the broad range of resolution alternatives. This helps clients to structure dispute resolution solutions most appropriate for the case at hand.