Consumer STATISTICS

CLICK HERE TO VIEW THE PROVIDER ORGANIZATION REPORT (PDF FORMAT)

The American Arbitration Association also makes the data used to generate the provider organization report available in spreadsheet format. Please note that each row of the spreadsheet does not equal one case ; each row represents an instance of a consumer or employee bringing a claim against the identified business. Therefore, if two consumers brought claims against a single business in a single case filing (such as two homeowners filing a single case against the same builder), there would be two rows in the spreadsheet for that case. Similarly, if a consumer brought claims against two businesses (for example, when a consumer files a claim against both a car dealer and the manufacturer), that case would receive two rows in the spreadsheet. To assist in identifying rows that relate to a single case, we have included a "Case ID" column. Rows with the same Case ID are from the same case. The current data file (Q2 2010) contains 64,400 records (rows) from 61,867 cases .

CLICK HERE FOR THE DATA USED TO GENERATE THE PROVIDER ORGANIZATION REPORT

Any "prevailing party" information contained within this Web site/document, has been provided solely by the arbitrator(s) to an arbitration. The AAA has not reviewed, investigated, or evaluated the accuracy or completeness of the arbitrator's/arbitrators' determination of the "prevailing party" and makes no representations on the accuracy or completeness of this information.

The information provided here is on an "as is" basis without warranty of any kind, express or implied. To the fullest extent permissible pursuant to applicable law, the AAA disclaims all warranties, express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. You assume the entire risk related to your use of this information to the fullest extent permissible pursuant to applicable law. In no event will the AAA be liable to you or any other person for any damages resulting from the use or misuse of the information provided, or any acts, omissions, and/or errors in the gathering, compiling and dissemination of the information.

This report is pursuant to California Code of Civil Procedure Section 1281.96. If you wish to obtain a hard copy of the report or if you have questions regarding the report, please call the American Arbitration Association at 877-528-0879.

Searching the Report
To search the report, open the report, click on the "search" icon (binoculars) in the task bar in the upper left portion of the screen and enter the text you wish to find.

Report Legend

Non-Consumer Party -- This is the business or employer involved in the dispute.

Type of Dispute -- This is the general category of the dispute. Note that "Consumer Pre-Case" indicates an incomplete request for arbitration in which the filing requirements have not been met.

Salary Range -- This is the salary range of the employee involved in the case, as provided by the filing party. This is reported only on employment cases.

Prevailing Party -- If the arbitrator indicates a prevailing party in the award, that information is reflected here. This is reported only on awarded cases.

Consumer SelfRep'd -- This indicates whether the consumer represented himself or herself in the arbitration proceeding.

Filing Date -- This is the date the administrative case record was opened.

Disposition Date -- This is the date the administrative case record was closed.

Type of Disposition -- This is the manner in which the case was closed. Dispositions include:

Awarded -- A case in which the arbitrator has rendered a decision

Settled -- A case that was closed after the parties reached a mutual
resolution of the dispute

Withdrawn -- A case in which the moving party withdrew its claim prior to
resolution

Amount of Claim -- This is the monetary amount in dispute.

Total Fee -- This is the full amount of arbitrator's fees and expenses charged on the case.

Fee Allocation -- This is the percentage of the Total Fee borne by the consumer and non-consumer parties.

Arbitrator -- This is the name of the arbitrator appointed to the case. The date immediately to the right of the arbitrator's name is the date of the arbitrator's appointment to the case.

Award Amount -- This is the monetary amount awarded on the claim. This is reported only on awarded cases.

Other Relief -- If there is a non-monetary component to the award, it is indicated here. This is reported only on awarded cases in which non-monetary relief is granted by the arbitrator.

The AAA provides information on consumer arbitrations in accordance with the California Code of Civil Procedure Section 1281.96. The information that is included in this website is based upon consumer cases filed after January 1, 2003, updated on a quarterly basis, as required by law. Further inquiries regarding this notice or the information in this section can be directed to Customer Service at the Western Case Management Center, at 877.528.0879.

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