The American Arbitration Association® (AAA®)-International Centre of Dispute Resolution® (ICDR®), the global leader in conflict resolution, has delivered client-centered alternative dispute resolution (ADR) services built on integrity and innovation for nearly a century. Our staff pursues rewarding careers in a fast-paced, collaborative environment supported by a healthy work-life balance; average tenure of employment is nine years.

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Our 600+ employees in 28 offices worldwide enjoy fulfilling careers in dynamic work settings. We offer careers—not simply jobs—at the AAA-ICDR to the best, most qualified candidates we find. It is a mutual-selection process where you, our candidates, understand and become familiar with the company to ensure that we are a good fit for you.

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Best-in-Class Benefits

The AAA offers competitive compensation-levels and comprehensive benefits that help maintain a healthy work-life balance.


The AAA-ICDR mixes business with pleasure—one reason we were recognized (again) among The NonProfit Times’ 50 Best Nonprofits to Work For.

Diversity and Inclusion

As displayed by the breadth of the AAA-ICDR’s work and the global reach of its services, we recognize the importance and contribution of a diverse workforce and are committed to respecting and increasing diversity.

Social Responsibility

AAA-ICDR employees have the opportunity to be part of something bigger than themselves: the work of every staff member contributes to the public-spirited mission of the organization.