Education & Resources

Webinars and In-Person Programs

August 22, 2017: Mediator Essentials: Skills for Facilitating Negotiated Agreements
In-Person Program

The AAA’s rules and procedures for arbitration and mediation supply the framework for resolving disputes in all industries.

This 32-hour course is specifically designed to provide a comprehensive immersion in the essential skills and knowledge required of all mediators.  The course curriculum provides the instruction widely viewed as the standard introductory training needed for practicing mediators.

Through engaging dialogue, interactive exercises and simulated mediations facilitated by a faculty of experienced mediators, you will not only acquire vital knowledge about mediation theory, practice and techniques, but also begin developing the skills indispensable to being an effective mediator.

Slightly shorter than its very popular 40-hour predecessor, the course is offered over four consecutive days (Tuesday – Friday) and is designed to appeal to a variety of learning styles.  

The course is open to anyone interested in the field of mediation.  Legal training and education or prior experience with mediation, while helpful, are not necessary to fully participate in and benefit from all the course has to offer.  The registration fee includes all course materials, a continental breakfast and lunch each day.

If you are interested in joining a specific mediation panel, you should check with the appropriate governing body to inquire whether this course satisfies that panel's training requirements.  

September 7 or November 16Advanced Training in Healthcare Mediation
In-Person Program

The field of health care, with its myriad interconnected “players” and complexity of transactions, has long been fertile ground for many types of disputes and conflicts, ranging from general contract matters to medical malpractice issues.  With the advent of the Affordable Care Act, it is especially incumbent upon experienced mediators interested in mediating health care-related matters to become well-educated in the nuances and uniqueness of disputes and conflicts within the field. This two-day, highly interactive advanced workshop is designed to provide just such an educational experience.

Through engaging dialogue, interactive exercises, and six simulated health care mediations facilitated by a faculty of experienced health care mediators, attendees will acquire vital knowledge about health care practice and techniques and refine skills indispensable to the effective health care mediator. 

The workshop will address the following topics:

  • Managed care vs accountable care
  • Payer-ER physician group disputes
  • In-hospital disputes
  • Bioethics mediation
  • Recruitment agreement disputes
  • General contract disputes
  • Peer review disputes
  • Anatomy of a medical malpractice case
  • Research relevant to medical malpractice lawsuits
  • Adverse events, medical errors, and conflict resolution in hospitals
  • Ethics and standards for mediators


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