Contact us
Find the Right Contact
Contact
Questions about filing a new case or general inquires?
Call Customer Service at 800-778-7879.
For faster service, send an email to CustomerService@adr.org.
Questions about an active case?
Contact the case manager or email Customer Service with the American Arbitration Association® (AAA®) case number at CustomerService@adr.org.
Global and Domestic AAA-ICDR Office Locations
Find Your Regional AAA-ICDR Office
Location
Phoenix, Arizona
Fresno, California
Los Angeles, California
San Francisco, California
Denver, Colorado
District of Columbia
Miami, Florida
Atlanta, Georgia
Chicago, Illinois
Boston, Massachusetts
Detroit, Michigan
Minneapolis, Minnesota
Piscataway, New Jersey
Voorhees, New Jersey
New York, New York (Headquarters)
New York, New York (Regional Office)
Charlotte, North Carolina
Cleveland, Ohio
Philadelphia, Pennsylvania
Johnston, Rhode Island
Singapore
Dallas, Texas
Houston, Texas
San Antonio, Texas
Seattle, Washington
Specific Questions
International Centre for Dispute Resolution®
Website: www.icdr.org
Telephone: 212-484-4181 or 888-855-9575
New York State Insurance
Website: https://nysinsurance.adr.org/
Telephone: 917-438-1660
Elections Customer Support
Telephone: 800-273-0726
Minnesota No-Fault Arbitration
Telephone: 612-332-6545
AAA W9 Form
Click here to download the AAA’s W9 form.
AAA-ICDR Incoming Wire/ACH Transfer Information
Click here to download the AAA’s Incoming Wire/ACH Transfer Information.