AAA-ICDR Institute™
Where We Make a Difference
Focus areas
Court- and Government-Connected ADR
We advance public-sector ADR programs that reduce legal bottlenecks and improve access to justice for all.
Access to Justice
Our work supports tech-driven, scalable solutions for the billions of people underserved by traditional legal systems.
Fairness in Arbitration
We take a data-driven approach to promoting fairness, transparency, and trust in ADR.
AI in ADR
Through the AAAiLab™, we share insights on how the AAA-ICDR is revolutionizing ADR with AI.
Recent Projects
Our work
Court Diversion Eligibility Screener
In partnership with the Lancaster County Court of Common Pleas and the National Center for State Courts, the AAA developed a case management platform with AI features to streamline a credit card debt case diversion program. Built to ease administration for court staff, this tool enhances efficiency, speeds up case resolution, and improves access to justice.
ODR Innovation Clinic
In collaboration with Suffolk Law School, we’re piloting online dispute resolution (ODR) tools for low-conflict divorce cases, aiming to ease court workloads and improve the experience of families navigating separation.
Future Dispute Resolution Events
We convene forward thinkers and innovators at events worldwide to explore how AI can drive change in ADR.
AI Transformation Course for Law Firms
In collaboration with Creative Lawyers, we released a comprehensive course designed to guide law firms through generative AI strategy and adoption.
Consumer Fee Waivers
To ensure our fees are never a barrier to justice, the AAA reduces or waives fees for eligible consumers in arbitration. This program helps level the playing field with efficient, fair, and affordable dispute resolution.
Minnesota No-fault Arbitration Panel
Designed with geographic equity in mind, this AAA-administered panel allows Minnesotans—urban and rural alike—to resolve auto claims fairly and efficiently through a well-structured, transparent arbitrator selection process.
Newsletter
AI in ADR Newsletter
AI for ADR, distilled weekly by the AAA-ICDR Institute and AAAiLab™.
AAA News and Insights
News
The Missing Layer in AI-Driven Commerce: A Trust Framework for Agentic Commerce Disputes
How ADR Is Helping Build a Stronger Future for Small Businesses
Highlights and Insights From the Justice Gap for SMEs Webinar
Modernizing Court Operations: A Scalable Court Diversion Model
NCSC and AAA® Launch AI-Enhanced Court Diversion Platform
AI governance
Responsible AI in Dispute Resolution
AI is reshaping dispute resolution. The AAA provides governance, safeguards, and insights to support fair, transparent outcomes at every stage.