Imagine a court system that works for everyone, including those who can’t take time off work, can’t arrange childcare, have health issues, or are unable to find reliable transportation. That’s the promise of online dispute resolution (ODR), offered by ODR.com, a subsidiary of the AAA.
Bridget Mary McCormack, president and CEO of the AAA, sums it up well: “ODR helps courts in so many ways. Most important of all is that it really meets people where they are. Literally.”
ODR removes the physical barrier of getting to a courthouse, offering a digital path to resolve disputes — one that fits into real life.
It’s not just about convenience. It's about impact.
Courts using ODR are seeing real, measurable results:
- Default rates down by 18–25%
- Increased operational efficiency for court staff and judges
- Scalable access to justice – without sacrificing fairness
“ODR simply allows courts to scale access to justice in a way you can never do in a case-by-case, in-person way,” McCormick says.
In a world where fairness shouldn't depend on logistics, ODR is helping courts deliver justice that's not only modern — but more accessible.