Intro
What Qualifies as Consumer Mass Arbitration?
- Volume: Twenty-five or more similar demands for arbitration are filed.
- Representation: Parties involved share consistent or coordinated representation across cases.
- Fee Schedule: The Employment/Workplace Fee Schedule or Consumer Fee Schedule applies.
Expert Arbitrators: Our geographically diverse panel of arbitrators is experienced in resolving consumer claims and is unmatched in size and expertise.
Streamlined Processes: The Mass Arbitration Supplementary Rules are designed to enhance efficiency, save time, and reduce costs in high-volume cases.
Fee Transparency: All parties receive a clear breakdown of potential costs before a case moves forward. Our phased fee structure aligns with key stages—initiation, process arbitration, and merits arbitration. If a case is withdrawn, dismissed, or settled early, parties are only responsible for fees incurred up to that point.
Non-Profit Commitment: The AAA keeps fees aligned with its mission of providing fair, effective, and economical dispute resolution.
A detailed spreadsheet with information for each claimant, including individual addresses. A sample format is provided in the Rules, Forms, and Fees Library.
A signed affirmation confirming that the case information provided is true and correct to the best of the representative’s knowledge. A sample affirmation is provided in the Rules, Forms, and Fees Library.
A comprehensive list of all representatives and counsel involved, including the contact information (email and phone) for claimants’ and respondents’ representatives.
- Provide the arbitration agreement from the relevant contract or purchase document.
- If applicable, include the court order authorizing arbitration.
Submit a separate form for each case filed, with complete contact information for all parties and representatives. Ensure each document is saved with a unique identifier corresponding to the case-filing spreadsheet. For example, if the unique identifier on the spreadsheet is 1, the demand should be named 1.pdf. Download the Demand for Arbitration and Download Request for Mediation from the Rules, Forms, and Fees Library.
Email MassArbitration@adr.org to request a secure ShareFile link for document uploads. Mass arbitrations may be submitted only through the AAA’s ShareFile platform.
- Complete the case-filing spreadsheet.
- Provide a list of all representatives/counsel.
- Attach arbitration agreements or court orders.
- Include a signed affirmation for each case.
- Follow the case identifier format for all submitted documents.
Upload the completed spreadsheet, representative list, arbitration agreements, and all required forms using the provided ShareFile link. Send all submission documents to MassArbitration@adr.org and copy the opposing party.
Global mediation
Interested in Initiating a Global Mediation?
Parties interested in initiating a global mediation related to a mass arbitration may direct general inquiries to MassArbitration@adr.org.
To help us assess and respond efficiently, please include the following in your message:
1. The name of the company involved
2. The law firms representing each party
3. The approximate number of individuals participating
4. A brief description of the nature of the dispute
Email: MassArbitration@ADR.org
Phone: 1-888-774-6904