InnovAAAtion
Intro
InnovAAAtion is about our people, products, and partners working together to create a better dispute resolution process for everyone.
Human-Centered Innovation, Training, and Culture
Our people
Our entire organization is our R&D lab. We’ve trained over 50 internal innovation coaches and launched nine global innovation teams, and we use agile methodologies to turn bold ideas into real-world solutions.
Every AAA staff member helps drive progress through required innovation training and workshops that foster new ideas and hands-on experience with AI tools.
The Latest from the AAAiLab™ & Beyond
News
AAA-ICDR's Suite of AI-Powered and Digital Tools
AAA-ICDR® to Launch AI-Native Arbitrator, Transforming Dispute Resolution
Building Smarter Law Firms: A New Roadmap for Responsible AI Adoption
AAA® and the Future of Work with GenAI
AI Arbitrations: A Summary of Recent Issues
Smart Tools for Smarter Dispute Resolution
Products
Featured product
ClauseBuilder® AI (Beta)
Featured partnership
Clearbrief Integration
Partners
Bringing Our Partners into the Process
Our lessons are your roadmap. We’re sharing our innovation playbook with an all-new, six-part course. Developed with Creative Lawyers and offered through PLI, this course helps law firms build practical AI strategies based on insights from our own transformation journey.
Innovating Ethically with AI
AI ethics
Ethical & Human-Centered Values
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Fair & Ethical AI Design: Design AI systems that align with the AAA’s ethical standards, support fair and unbiased outcomes that respect the rights of all participants, and safeguard equity in dispute resolution.
- Human Centered: Design AI systems with human oversight that are imbued with the AAA’s values, mitigate bias, and preserve control over critical decisions.
Private & Secure
- Privacy Enhanced & Data Governed: Manage data responsibly with strict attention to privacy while adhering to data governance standards.
- Secure & Resilient: Foster trust in the dispute resolution process by protecting the AAA’s data confidentiality, integrity, and system reliability while defending against external threats and ensuring operational resilience.
Accurate & Reliable
- Accurate & Built with Purpose: AI applications should provide reliable outputs, maintain consistency under varied conditions, and communicate any limitations or the need for human oversight at key points in our processes.
- High Performing: AI applications should adhere to industry standards for uptime and response time to human inputs.
Explainable & Transparent
- Explainable AI: The AAA’s AI systems should allow staff and participants in our process to understand and trust their outputs.
- Transparent AI Systems: Clearly communicate the choices we make in developing AI applications to enhance the delivery of services.
Accountability
- Accountable AI Management: Establish human ownership over AI across the AAA’s processes.
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Vetted & Reliable AI Partnerships: Carefully select and continuously assess third-party vendors to ensure reliable performance and alignment with the AAA’s values.
Adaptable
- Proactive AI Monitoring: Establish and apply standards for monitoring and evaluating AI systems in line with these principles.
- Continuous AI Learning & Improvement: Commit to staff training, research, and feedback loops that maintain our industry-leading culture of innovation and AI literacy.
AI You Can Trust
AI guidance for arbitrators
AAA-ICDR Guidance on Arbitrators' Use of AI Tools
Get best practices for arbitrators leveraging AI tools while preserving fairness, transparency, and independent decision making.
Meet the InnovAAAtion Team
Leadership
Diana Didia
EVP, Chief Technology & Innovation Officer