Trust in arbitration starts with the process.
In Episode 2 of Arbitration Intelligence, “Trust by Design,” we examine the governance framework behind the AI Arbitrator and how neutrality, fairness, and reliability are built into its design.
The episode highlights the role of the AAA’s AI Governance Committee, along with ongoing iteration and rigorous testing. These guardrails guide how the AI Arbitrator is developed and applied within the arbitration process.
You’ll also hear from arbitrators who participated in the pilot program and provided candid feedback that helped refine how the AI identifies claims, evaluates evidence, and explains its analysis.
“Trust by Design” shows how the AI Arbitrator supports faster, more efficient resolutions while staying true to the principles that have defined AAA arbitration for a century.
Arbitration Intelligence is a video series that takes viewers inside the thinking behind the AAA’s AI Arbitrator, from early decisions to real-world use.