Panel Ethics and Guidelines
Why Ethics Matter
AAA Ethics
When selecting the AAA as your ADR provider, you can trust that we offer:
Impartiality
Transparency
Privacy
Fairness
Code of Ethics
The AAA’s Code of Ethics
• Arbitrators: Our arbitrators are bound by the AAA-ABA Code of Ethics for Arbitrators in Commercial Disputes or the AAA Code of Professional Responsibility for Arbitrators of Labor-Management Disputes.
• Mediators: Our mediators adhere to the Model Standards of Conduct for Mediators.
Monitoring and Accountability
Accountability
The AAA is committed to upholding the integrity of every case we administer. To meet this commitment, we:
Perform Regular Reviews
Panelists are regularly evaluated based on performance and feedback from parties. If concerns about ethical or other conduct arise, the AAA launches internal reviews.
Address Concerns
We take all allegations regarding an arbitrator’s or mediator’s impartiality or other ethical issues seriously and investigate them in accordance with our ethics standards. Parties, representatives, and neutrals may contact their case manager, supervisor, or vice president to raise complaints or provide feedback.
Financial Integrity
Financial
The AAA provides financial transparency and ethical handling of all cases:
Fair and Transparent Fees:
Parties will be provided with information about the rates established by each panelist during the selection or appointment process.
Independent Audits
The AAA’s financial records are audited annually by independent accountants.
Continuous Improvement
Continuous Improvement
Our commitment to ethical excellence means that every dispute is resolved with integrity and professionalism.