Mission 
The American Arbitration Association is dedicated to fair, effective, efficient and economical methods of dispute resolution through education, technology, and solutions-oriented service.
 

Vision 
The American Arbitration Association will continue to be the global leader in conflict management — built on integrity, committed to innovation and embracing the highest standards of client service achievable in every action.

Values
Integrity
We develop and practice the highest ethical standards. We communicate openly, honestly and directly. We ensure that the integrity of the ADR process is preserved. 

Conflict Management
We practice the principles of conflict management and dispute resolution in all aspects of our work. We believe in collaboration and teamwork to accomplish shared goals. 

Service
We strive for excellence in all aspects of our work. We take responsibility for our actions, deliver what we promise and lead by example. We take initiative to make things better and are a source of new ideas and innovation. 

Diversity, Equity & Inclusion
We are committed to the recruitment, retention and advancement of a diverse and inclusive Panel, Council and workforce, and seek to advance diversity, equity and inclusion in all aspects of the AAA’s work.