By Adam Shoneck
The American Arbitration Association® (AAA®) recently released its 2024 Mass Arbitration: Consumer & Employment Infographic, a visual deep dive into the fast-evolving world of mass arbitration. As the volume and visibility of mass arbitrations grow, so does the need for clear, data-driven insights into what’s happening in those cases.
Why the AAA Shares This Data
Transparency and data help everyone—
In the rapidly evolving world of technology, organizations are increasingly turning to generative AI (GenAI) and automation to streamline operations, enhance efficiency and drive innovation. At the AAA, these advancements are not just buzzwords—they're being actively explored and implemented across key departments. To gain deeper insights into how GenAI and automation are shaping the future of work at the AAA, we spoke with several leaders across operational business departments. Eric Dill, SVP and Chief People Officer; Anne Losada, AVP of People Strategy & Enablement; Esther Patel,
Summary
In Episode 22 of 2030 Vision: AI and the Future of Law, co-hosts Jen Leonard and Bridget McCormack challenge conventional thinking around legal ethics and artificial intelligence. Historically, conversations around AI in law have focused on risks—bias, hallucinations, confidentiality. But Leonard and McCormack argue it's time to broaden the ethical lens: Could it
In 2024 and 2025, the American Arbitration Association® (AAA) undertook a significant effort to revise our Consumer Arbitration Rules (Consumer Rules) and Employment/Workplace Arbitration Rules (Employment Rules). Our goal was to modernize and clarify the rules while maintaining transparency, fairness, efficiency and accessibility – essential hallmarks of the AAA consumer and employment arbitration process. Although the team didn’t revise every rule, they updated most of them in some way and reorganized several to create a more logical and uniform flow.