An interview with Tracey Frisch, division vice president of mediation, conducted by Adam Shoneck, vice president of business development for consumer and mass arbitration

Adam: Can you talk a bit about your mediation journey and how you arrived at your new position?

Tracey: My mediation journey began in classrooms, not courtrooms. I started as a peer mediator in high school and later taught conflict resolution and peer mediation in New Orleans and New York City public schools. There, I saw firsthand the power of facilitated dialogue in

by Lance K. Tanaka

As student-athletes gain new opportunities to monetize their name, image and likeness (NIL) rights, the landscape of college athletics is rapidly transforming. Alongside these new avenues come increasing complexities—and disputes—around eligibility, compensation, contracts and governance. Whether it’s a disagreement over a sponsorship deal or questions about an athlete’s eligibility, resolving these matters efficiently and fairly is more critical than ever. 

That’s where the American Arbitration Association^® (AAA^®) comes in. With a

By Lisa Romeo

Artificial intelligence is transforming how we work across industries, but with rapid innovation comes legal complexity. From breach of contract claims to consumer protection issues, AI-related arbitration cases are increasing. Below are summaries of recent AI arbitration disputes detailing the legal challenges businesses and consumers face.

The claims include general contractual disputes about the “business” of AI services and claims regarding the efficacy and safety of AI tools. Please note that the summaries below reflect only the claims asserted and not

By: Lauren Nick

With a background in organizational psychology and behavioral economics, Maya Markovich, vice president of the AAA-ICDR Institute™, has built a career at the intersection of law, technology and change management. From leading innovation at Nextlaw Labs to founding the Justice Technology Association, her work has consistently centered on leveraging technology to bridge the access to justice gap. In her role at the AAA-ICDR Institute, she brings together her diverse experiences to elevate thought leadership and promote greater inclusivity in alternative dispute